Puddle Ducks celebrates seventh year of satisfaction

Puddle Ducks has been awarded a franchisee satisfaction award for the seventh consecutive year from a leading employee engagement company.

Swimming franchise Puddle Ducks has once again been awarded the WorkBuzz 5 Star Franchisee Satisfaction award, showing that its franchisees are thriving and happy. It was also the seventh year in a row that it has picked up the award, making it only the second franchise in the UK to achieve the incredible feat.

The franchisee satisfaction survey is carried out every single year by WorkBuzz, who specialise in finding out how happy and engaged people are within a business. The awards are then given out solely based on franchisees’ feedback, which asks them to rate their franchisee experience and the support they get from their franchisor anonymously to encourage complete honesty. Puddle Ducks achieved an overall satisfaction score of an incredible 92 percent, entitling it to that coveted 5-star award.

Co-founders Jo Stone and Tracy Townsend expressed their delight that Puddle Ducks had managed to bag the award yet again.

Jo commented:

“We’re delighted by this award and are thrilled to have won it for the past seven years. It’s especially gratifying as it’s based on feedback from our franchisees, so it shows that we must be getting it right! We’re committed to helping our franchisees to enjoy running their own business. They aren’t tied to a desk: they have the freedom of flexible hours. The work is very rewarding, and it gives them a sense of pride that they’re helping children to learn to swim, a potentially life-saving skill.”

Tracy echoed Jo’s comments, adding:

“We want our franchisees to make money and be profitable, so we offer a highly successful business model and all the support they need to thrive. This latest award is a welcome recognition that we are continuing to meet our franchisees’ needs and that they are happy with the support we provide.”

CEO of WorkBuzz, Steven Frost, congratulated the franchise on its incredible achievement.

“This is an amazing achievement by Puddle Ducks. It shows that they aren’t resting on their laurels, as we’ve also awarded the company our Continuous Improvement Award – because its results have improved over two consecutive years.”