The Wheel Specialist franchisee praises the standard of franchisor support on offer

Caroline McVey, one half of a husband-and-wife franchisee team, has expressed her thanks for all the support from head office that their unit received in the past year.

In return for an initial investment, The Wheel Specialist offers a high standard of training and support, both initial and ongoing. Before opening their state-of-the-art showroom and workshop, Caroline and her husband Edd received months of training, but nothing could have prepared them for a global pandemic. Ongoing franchisor support was needed, received and appreciated by the couple over the past year.

Caroline and Edd are parents to two-year-old Eve and four-month-old Alfred. During the pandemic, their franchise unit was struggling with reduced trade and reduced staff numbers, while they were juggling the demands of two children without the support of nurseries or childcare. Caroline and Edd weathered the storm as best they could, but according to Caroline, they couldn’t have done it without the support of their franchisor.

Discussing the assistance they received from head office, Caroline said that, “Everything they could do to help, they did, and extra. We had emails from them every day about grants, who to contact, bank offers, and payment breaks. We would have been really stuck without them. They’re worth every single penny we pay them every month in franchise fees.”

Discussing their journey with the car franchise, she said, “We opened with a bang in February 2020 and were just starting to find our feet when the pandemic struck. It was a real shock to the system. We were closed for weeks and were really worried because we had all these bills and no money coming in. It was scary. We still had traders doing insurance work, as well as being open for key workers and essential repair, but we initially had a drop in job volume.”

Thankfully, things are now picking up, and Caroline and Edd are hopeful for the future of their franchise, and for the future of the entire company. Find out how you can become a franchisee via The Wheel Specialist’s profile page, linked above.