TaxAssist Accountants Celebrates 12 Years of 5-Star Franchisee Satisfaction

The award is based on feedback gathered through an anonymous survey, where franchisees are asked 31 detailed questions about their experience of running a TaxAssist franchise. The responses are analysed using a consistent methodology to produce a Franchise Satisfaction Benchmark (FSB) score, reflecting key aspects of franchise ownership.

Sarah Robertson, Group Director and UK Managing Director of The TaxAssist Group, expressed her gratitude to franchisees, saying:

I’d like to thank our franchisees for all the feedback we have received. Every comment will be read and digested and is hugely valuable to help us evaluate strategies and shape future support.*
I’d also like to congratulate the Support Centre team. They do a fantastic job supporting our network, and this award recognises their hard work, dedication, and expertise.I’d also like to congratulate the Support Centre team. They do a fantastic job supporting our network, and this award recognises their hard work, dedication, and expertise.

"We know that people who are considering joining our network value the inside perspective from our franchisees, and this survey shows that our strategies and model deliver on our promises.”

What Makes TaxAssist Stand Out?

The survey highlighted key strengths across the business. Franchisees reported high satisfaction rates, including:
- 91% satisfaction with the brand and shared goals.
- 90% satisfaction with head office support.
- 86% satisfaction with the franchise system overall.

These results underscore the effectiveness of TaxAssist's comprehensive support, robust business model, and strong franchisee-franchisor relationships. TaxAssist Accountants' consistent 5-star ratings show its commitment to providing franchisees with the tools and support they need to thrive, making it a standout choice for aspiring entrepreneurs.