Only 4 brands achieve 11 straight years of five-star franchisee satisfaction

Who better to talk to about investing in a franchise than the franchisees themselves? So, who would you talk to? Well, there’s an exclusive club of elite franchises who have been rated 5-star for franchisee satisfaction every year since 2013 – ActionCOACH, Puddle Ducks, Right at Home and TaxAssist. This esteemed achievement is a reason better than any for prospective franchisees to invest.

The latest results have been released by WorkBuzz, an independent company who gather feedback from over 300 franchise brands for their annual Franchise Satisfaction Benchmark Survey. For an unprecedented 11th consecutive year these four brands’ franchisees have rated their franchisor so highly that for every category, from rewards to culture and from training to support, they have been consistently awarded the 5-star rating.

Head of Franchising at WorkBuzz, Sharon Weston, said, “It’s huge to be recognised as a 5-star franchisor once but 11 years in a row, now that’s a different level of accomplishment, especially with the challenges we’ve all had to overcome in the past few years. I’d like to congratulate everyone associated with these brands for their remarkable achievements. It really takes exceptional leadership and hard work to remain this consistently brilliant.”

ActionCOACH’s culture of teamwork was evidenced once again during the annual survey as 94% said the support of their fellow franchisees was strong, regularly communicating and sharing best practice. Alongside this, they said that ActionCOACH’s products and services were better than the local competition, demonstrating the range of options for business owners to engage with the brand, from the low-level investment of a monthly BusinessCLUB to ActionCOACH’s flagship one-to-one mentoring offering guaranteed profit growth to UK business owners.

For Julie Wagstaff, Managing Director of ActionCOACH UK, the results of the WorkBuzz survey are testament to the excellence of their UK support team and network of franchisees, “I’m delighted to be able to say we’re part of a select club of franchisors who have continually achieved 5-star status since the start of the survey in 2013. This award is another step towards reaching our goal for 100% of business owners to know about ActionCOACH and the life-changing supporting we offer by 2029.”