How to Build a Thriving Business with PerCurra in the Home Care Sector

From Manufacturing to Home Care

After a long career in manufacturing, Andrew White wanted to use his business experience to make a real difference in his community. Having seen his own parents receive care support, he recognised the potential of a PerCurra franchise. “It was a business I had empathy with,” he says.

Building a Strong Foundation

Andrew launched his PerCurra branch in Grantham, steadily growing the business while balancing client demand with staff recruitment. “The first few months are the hardest”. In the early days, balancing clients and staff was challenging, but Gill and her team provided invaluable support. Her enthusiasm, experience, and problem-solving approach helped us navigate obstacles, and our regular idea-sharing meetings made a real difference. She’s approachable, down-to-earth, and a great support.

Delivering Quality Care

Two years after registering with the Care Quality Commission (CQC), PerCurra Grantham & Newark received a ‘Good’ rating across the board. The 2021 inspection report described the service as one that “goes above and beyond” and “enables people to feel safe and live their best life.”

Andrew attributes his success to PerCurra’s commitment to high-quality care : “Having a minimum visit time of one hour makes a huge difference. It allows us to build strong relationships with clients. Sadly, some people tell us they’ve had poor experiences elsewhere—short, rushed visits. That’s not how we do things.”

Supporting Staff Wellbeing

PerCurra places equal value on clients and staff, a principle Andrew fully embraces. He fosters an open, supportive work environment, encourages team meet-ups, and organises social events like pub gatherings and an annual Christmas dinner.

“One reason for our high client satisfaction is that I employ local people who share common interests with those they care for,” he says. “Recruitment is competitive, so once I find a great carer, I want to keep them. Care work is emotional and demanding, and I ensure my team never feels overworked.”

A Franchise That Delivers

Andrew also benefits from PerCurra’s strong support network. His Registered Care Manager, Michelle, gains valuable training and peer connections through the ‘Registered Manager Network.

Looking back, Andrew is confident in his decision to invest. “When I first looked into buying a home care business, I did my research and visited other franchises. I found the atmosphere and culture at PerCurra met my needs back then—and it still does now.”