Century 21’s UK Head of Franchising praises his team

Century 21’s Head of Franchising in the UK, Chris Summers, has spoken about how the business fared in 2020 and how his team helped it pull through.

Reviewing a year that brought turmoil to a huge number of companies across the world, Chris described how employees at Century 21 approached 2020:

“It’s just so refreshing and, actually, really impressive how they’ve stayed resilient, focusing on what they could control… Their number one goal was to keep clients happy and at ease, whilst keeping property moving. They did just that and should be really proud of themselves.”

The estate agency and property franchise has only recently rolled out its new selection of three different franchise investment packages: Max, Flex and Solo. Chris explained why the business introduced them and how the events of 2020 changed its plans.

“Buyers and sellers expect a different type of service now than they did even 10 years ago, and if this year has proven anything it’s that there are more ways to operate an estate agency than on the high street.

“2020 definitely, without a doubt, helped to encourage us to drive the new business models forward a bit sooner than we had planned…”

Chris added,

“We just want to help agents make the most of the market. A lot of estate agents won’t make it through this year and that alone is a daunting thought.”

As UK Head of Franchising, Chris has been open about his approach to new ways of working. He said,

“People want more flexibility with work, and it’s the exact same with franchising and entrepreneurs looking to run their own business. Having been in the industry for over 30 years, the traditional route is all I’ve ever known and worked with, so I am learning too!”