From A Career in IT to Care: Walfinch promotes Mark Thornton

Walfinch isn’t simply a homecare company that cares for the elderly. It also cares about its franchisees and those that support the company and branches. Mark Thornton had an existing role as Customer Relations Manager, but it’s now been extended to include special projects.

Mark has recently dealt with caring for his mother, which helped him realise just how rewarding it can be, emotionally and spiritually. With over 30 years of commercial experience that includes IT and project management, he decided it was time for a change.

“I got **involved in social care** when I paused my IT career to provide help for my mother. What began as short-term, light social support evolved into dementia care. It gave me a **passion for supporting people** to carry on living successfully in their own homes, whether they are in our elderly community or other adults. I know what an incredibly rewarding role this is.

“I began as a franchisee with my own local care company, which I built and grew for six years, then sold– but after a brief absence from the sector, I found I was unable to leave it behind! I joined Walfinch, bringing my experience as a **family carer and franchise director** with my project management skills, to a unique role that sees me supporting individual franchisees on special projects.”

Mark is excited to work closely with Walfinch CEO, Amrit Dhaliwal, who was appointed as the chair of the British Franchise Association’s ‘Collaboration Station’. He’s been an invaluable support member of the company already, and now he’s ready to show his passion in caring for others.

Having empathy for others goes a long way in running a thriving homecare business. If you feel you can help those in your community, it’s time to consider starting your own Walfinch franchise division.